FAQs

Weekly pre-orders open online for the month for pick up and deliveries between Thursdays – Saturdays

Pick up and delivery is available from Thursdays to Saturdays 10am to 12 Noon

For pick up:
Orders can be collected from us our HQ in Westgate, Auckland. The address is Unit 70, 11 Northisde Drive. There is roadside parking on the main road.
If your order is on a Saturday drop us a email and we could organise a collection from our stall at the Saturday Britomart Market – the pick up time for this is 8am-10am. This will depend if we are planning to be at the market on the day.

For delivery:
Delivery costs are calculated upon checkout and pricing depends on postal code. We will deliver them straight to your door. Please ensure that someone is there to receive the delivery (if you’re at work we recommend putting a work address with instructions).

We deliver to some parts of Auckland only.
Please find our deliverable postal codes below (if your postal code is not included, we do not deliver to this area):

West/outer West: 0612, 0610, 0614, 0618, 0616, 0620, 0800, 0810, 0814, 1026, 1041, 1042, 1025, 1022, 0600, 0602
North: 0626, 0627, 0629, 0622, 0624, 0629, 0620, 0632, 0630
Central: 1010, 1011, 1021, 1023, 1024, 1050, 1051, 1052, 1060, 1061, 1062, 1071, 1072
South: 2022, 2023, 2024, 2025, 2104

You will not be able to place an order for delivery if its out of these postal codes. Kindly select the pick up option at the checkout or drop us an email.

Butter Baby does not take any responsibility for items that are not collected between our delivery/pick up times. We reserve the right to charge for any orders that are not collected. We do not reschedule delivery or pick up times. Items will be disposed and refunds are not offered.

Feel free to drop us an email under our contact us page and we’ll get back to you as soon as we can.

We highly recommend indulging in these fresh, on the day you receive them. Quality is extremely important to us. The sooner you eat them the better.

If you must store them overnight, place them in an airtight container and into the fridge.

The Cinny Buns can be microwaved for around 20-30 seconds, and the donuts can be brought back to room temperature or slightly heated in the microwave as well.

Orders can be cancelled 48 hours prior to scheduled collection date. Please drop us an email through our contact page.

Once orders are placed, we do not allow for amendments.

We follow a first come, first serve basis due to daily limited numbers. Drop us a message or pick the next best convenient date

Sadly no, our products contain traces of dairy, nuts, eggs, peanuts, sesame seeds, soy, lupin and wheat. We do not cater for any allergens.

Our HQ kitchen is open Thursdays-Saturdays, 8am-1pm at Unit 70, 11 Northside Drive Westgate. There is roadside parking on the main road too!
We’ll have a selection of items available (excluding whole cakes).
Otherwise keep an eye out for us at events and markets. We’re at the Britomart Saturday Market every week and participate at some Food Truck Collective events. Follow us on Instagram or Facebook @butterbabynz to find out the weekly details posted in our bio.